Privacy & Policy
Updated and last reviewed as of [16-June-2022]
- you provide to us,
- we receive when you send us emails, text messages, and other electronic communications,
- we learn from you when you access or use the Services and our social media pages,
- we receive from our business customers and third parties, and
- we learn when you interact with our advertisements that are displayed on other websites or applications.
The Information the Company Collects
User-Provided Information. You may provide information to the Company when you register, log in, or use the Service (or request access to our Service via our service providers). The information you may provide includes your name, email address, telephone number, social media name, information about your property search, physical address, gender, feedback about our Service, job applicant-related information, as well as a variety of other personal information such as information about your demographic profile and interests. You also provide us information when you send us emails, text messages, chat messages via our Service, or other electronic messages, or apply for a job through our online Careers page. Any time you enter information into a form or other data entry field available on the Service or send us an electronic message, the Company collects and stores that information for our business use. Please do not include any sensitive information in these forms and fields. Some of the information you may provide is optional. However, if you elect not to provide such information, you will not be able to access the information you had requested to access or use or you may not be able to use the Service.
Automatically Collected Information and Cookies. When you visit the Service or open one of our HTML emails or interact with our social media pages, certain information from your web browser, mobile device or mobile identifier, IP address, cookies, or the email may be recorded through the use of different types of technology, including clear gifs, web beacons, and cookies. See “Cookies and Other Tracking Technologies” below. This automatically-collected information may include the following:
- unique identification numbers, such as your user identification number for our Service, your IP address (Internet Protocol address), and your location derived from your IP address,
- mobile device type and mobile device identifier,
- web browser type,
- the web pages or sites that you visit just before or after the Service,
- the pages you view,
- the dates and times that you use the Service,
- information about interactions with our emails, and
- information about properties you may be interested in.
We also allow analytics companies (for example, Google Analytics) to use tracking technologies to collect information automatically about our users’ computers or mobile devices and their online activities.
Information from Interactions with Ads. We advertise our Services on other websites and applications. When you interact with our advertisements (for example, you view or click on an advertisement), we receive information about that interaction to help us provide our Services to you.
Location Information. Some of the features of the Service may enable or require us to access information about your location (“Location-based Services“). In order to use Location-based Services, you must allow the Company to access your localized position through your mobile device, which the Company may accomplish through a variety of means, including IP address, or geofencing technology, as available. Your mobile device may automatically enable the provision of some Location-based Services, but you will have the option to enable or disable such Location-based Services at any time by configuring your mobile device’s setting appropriately. See “Your Choices and Opting Out” below.
Aggregated Data. Aggregated data is data we collect about a group or category of features, services, or individuals, from which individual identities have been removed. For example, information about how you use a feature may be collected and combined with information about how others use the same feature, without any personal information included in the resulting data.
The Way the Company Uses Information
We use your information for a variety of purposes, including those described below:
Providing and Supporting the Service. The Company uses your information to provide you with all of the features and services found on the Service and to connect you with our business customers and other third parties upon your request. We will use your email address for non-marketing or administrative purposes such as notifying you of major Service updates, responding to your requests, and sending you other types of notices. We may also use your information to diagnose and fix server problems. We may use your information to process your job application and to contact you about a job. In addition, we may review the content of communications you make through the Service so that we can provide better services. For example, monitoring user communications may help us identify and remove users who are attempting to scam other users or perform other illegal activities.
Managing our Relationships with and Invoicing our Business Customers. We use the reporting information provided by our business customers (i.e., move-in data) in order to match their customers (i.e., renters) against our users. If we are the source of a business transaction, then we charge our business customer a fee. For example, if you saw a property on our Site for the first time and later signed a lease for that property, then our business customer who manages that property would pay us a fee because we were the original source of that transaction. We may also use the move-in data provided by our business customers for audit purposes and to exercise our rights and defenses with respect to our business customers.
Improving the Service. The Company may use the information that we collect from our users to understand usage trends and preferences, improve the way the Service works and looks, improve our marketing and promotional efforts, and create new features and functionality. We may also track your use of the Services to improve the design and functionality of the Services.
Analyzing the Service. The Company may use your information to (a) monitor aggregate usage metrics such as the total number of users and number and type of pages viewed, (b) track the conversion of prospective renters into actual renters of our business customers, (c) perform fraud monitoring and prevention and security, and (d) determining the effectiveness of our Service.
Marketing the Service. Where permitted by applicable law, the Company may use your email address or other personal contact information to send you promotional or marketing messages relating to the Service, which you will have the ability to opt out of. We use your information to monitor the effectiveness of these promotional and marketing campaigns.
Third-Party Uses. We may partner with certain third parties to collect other information to engage in analysis, research, and reporting of Service usage patterns. These third parties may also deliver advertising to you on other websites and applications, based on your activity on our website and other websites over time. These third parties may set and access cookies on your computer or other devices and may also use web logs or web beacons. See “Cookies and Other Tracking Technologies” and see “Your Choices and Opting Out” to opt out of interest-based advertising by third parties from cookies.
Evaluating a Combination. We may use your information as part of evaluating a merger, acquisition, debt financing, or sale of Company assets, as well as in the event of an insolvency, bankruptcy, or receivership.
Combining Information. We may combine information from the Services that are linked or reasonably linked to a particular computer or device with personal information. If we combine such information with personal information, the combined information will be treated by us as personal information as long as it is combined.
General and Legal Uses. We may use your information if we believe it is appropriate or necessary: (a) to protect our rights, privacy, safety or property, and that of you and others; (b) to prevent or stop activity we may consider to be, or is at risk of being, illegal, unethical or legally actionable activity; (c) to protect our operations and the security of our Services; (d) under applicable law; (e) to comply with legal process and our legal obligations; (f) to respond to requests or requirements from public, law and government authorities (including national security and law enforcement requirements) and private parties; (g) to enforce our terms and conditions; and (h) to allow us to pursue available remedies or limit the damages that we may sustain.
Whom the Company Discloses Information to
The Company discloses your information to the following types of third parties:
Service Providers. We may disclose your information to certain third parties to process such information on our behalf as our service providers, including managing our contacts and sending out email and other messages on our behalf, to assist us in creating new features and improving the way the Service works and looks, and to provide website hosting and serving, storage, maintenance, technical, security, performance tracking, business analytics, and marketing analytics services.
We provide our service providers with only the information necessary for them to perform the services we request, and we ask our service providers not to use such information for any purpose other than as specified by us.
Our third-party service providers who provide web usage analytics for our Services (e.g., Google Analytics) may also use your information to provide you with more personalized advertising content on other websites and applications. To opt out of interest-based advertising by third parties, see “Your Choices and Opting Out.”
Third-Party Marketing Providers. We may provide your information, including contact information, to third-party organizations for their use in marketing or promoting products or services that they believe may be of interest to you based on your use of the Service, such as moving-related services and renters’ insurance services.
Buyer of our Business. We may disclose your information or otherwise transfer it as part of any merger, acquisition, debt financing, or sale of Company assets, as well as in the event of an insolvency, bankruptcy, or receivership, in which information is transferred as one of our business assets to third parties.
General and Legal Disclosures. We may disclose your information if we believe it is appropriate or necessary: (a) to protect our rights, privacy, safety or property, and that of you and others; (b) to prevent or stop activity we may consider to be, or is at risk of being, illegal, unethical or legally actionable activity; (c) to protect our operations and the security of our Services; (d) under applicable law; (e) to comply with legal process and our legal obligations; (f) to respond to requests or requirements from public, law and government authorities (including national security and law enforcement requirements) and private parties; (g) to enforce our terms and conditions; and (h) to allow us to pursue available remedies or limit the damages that we may sustain.
Cookies and Other Tracking Technologies
Cookies. When you use the Service, we and our service providers send one or more cookies (small text files containing a string of alphanumeric characters that is an online identifier) to your device. We use both persistent cookies and session cookies.
Session cookies: A session cookie is a cookie that is erased when a user closes their web browser. We use session cookies to note users as registered users of our Service while they are on our Service.
Cookies can be removed, but each web browser is a little different, so please look through your browser “Help” file to learn the correct way to modify your cookies set-up. Please note that disabling cookies may prevent you from accessing the Service. In addition, if you access or use the Service from your phone, tablet, or mobile device, we may store your mobile device identifiers or other unique identifiers assigned to a device by the manufacturer that uniquely identifies individual smartphones, tablets, or mobile devices. Unlike cookies, mobile device identifiers or other such identifiers cannot be deleted.
For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.To read about your choices with regard to the Company’s and third parties uses of cookies in our Services, please see “Your Choices and Opting Out.“
Pixel Tags. We and our service providers may also use “pixel tags,” “web beacons”, “clear GIFs” or similar means (“Pixel Tags“) to analyze the usage patterns of consumers. A Pixel Tag is an electronic image, often a single pixel, which is typically a transparent graphic image (usually 1-pixel x 1 pixel) that is placed on a web page or in a mobile application and may be associated with cookies on your hard drive. Some Pixel Tags are used to drop cookies on users’ devices.
Third-Party Buttons. We may have third-party buttons (such as Facebook “like” or “share” buttons or Twitter “tweet” buttons) on our Service that allow third parties to collect information about you through such third parties’ browser cookies, even when you do not interact with the button. Information collected through buttons is collected directly by these third parties, and the Company does not participate in that data transmission. Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies.
Do Not Track Signals. We do not respond to browser Do Not Track (DNT) signals.
Your Choices and Opting Out
Opting Out of Marketing from the Company. You may opt out of receiving electronic communications from us. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out of receiving these marketing-related emails by contacting us at [firstname.lastname@example.org] or by clicking on the opt out link within the email message that you receive from us.
Please also note that if you do opt out of receiving marketing-related emails from us, we may still be required to send you administrative messages relating to the Services from time to time.
Opting Out of the Company’s Cookies. You may disable cookies, including the Company’s cookies, by modifying the settings in your browser. However, please note that if you delete or disable cookies, you may not be able to access the Services.
For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Opting Out of Interest-Based Advertising in Mobile Applications by Third Parties. To opt out of interest-based advertising that takes place through mobile applications, please see the following instructions on utilizing your mobile device operating system’s opt out settings.
For iPhone/iOS users: For instructions on how to “Limit Ad Tracking” on the iOS, please visit this link or see the instructions below:
- Go to “Settings” > “Privacy” > “Advertising.”
- Turn on “Limit Ad Tracking.”
For Android users: For instructions on how to opt out of interest-based ads in the Android OS, please visit this link or see the instructions below:
- Open Google Settings on your device (maybe an app called Google Settings or an entry in your phone’s Settings menu, depending on your device)
- Tap “Ads”
- Switch on “opt out of interest-based ads” or “opt out of Ads Personalization.”
Opting Out of Cross-Device Targeting by Third Parties. Third parties may also combine and use information from websites or applications on your current browser or device with information from your other browsers or devices for advertising purposes. To opt out of such practices, please follow the instructions above for opting out on each of your browsers, and also opt out on each of your mobile devices. Please note that you will need to opt out separately on (1) each of your browsers and (2) each of your mobile devices to ensure that information collected on a particular browser or device is not used on another browser or device.
Opting Out of Use of Precise Location. To disable the collection of precise location information from your mobile device through mobile applications, you can access your mobile device settings and choose to limit that collection.
- Android: For Android 6.0 and above: you can modify privacy settings in Settings > Applications > App Permissions > Location and tap the on/off toggle switch next to Location for each app that has permission to use your location data. For earlier versions of Android: you can modify privacy settings in Settings > More > Permission and tap the on/off toggle switch next to Location to turn location functions off for your device. Alternatively, you may uninstall the relevant program(s).
- iOS: In iOS, you can modify privacy settings in Settings > Privacy. You can select location data from this list to see which apps have asked for permission to use your location data.
You may decline to share your personal information with the Company, in which case the Company will not be able to provide any of its Services to you.
To exercise your deletion rights (if applicable to you), please submit a verifiable consumer request to us by emailing us at [email@example.com] and providing your full name and email address and the type of request you are making (e.g., right to deletion).
Please note that for deletion requests, while such deletions may be reflected in our active user databases, we may retain your personal information for a variety of other purposes, including backups and archiving, prevention of fraud and abuse, analytics, and invoicing purposes.
Business Customers’ Deletion of Information. If you would like our business customers (e.g., property management companies) to delete your information, you should contact them directly.
To opt out of receiving marketing communications from us, please see “Your Choices and Opting Out.”
To opt out of our cookies, please see “Your Choices and Opting Out.”
To opt out of interest-based advertising by third parties from cookies, please see “Your Choices and Opting Out.”
To opt out of interest-based advertising by third parties from mobile applications, please see “Your Choices and Opting Out.”
To opt out of cross-device targeting by third parties, please see “Your Choices and Opting Out.”
To opt out of the use of precise location, please see “Your Choices and Opting Out.”
We ask that you not send us, and not disclose to us, any sensitive information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, medical or health conditions, criminal background, trade union membership, or information concerning sex life or sexual orientation) on or through the Services or otherwise to us, except where such information is legally required.
Our Commitment to Data Security
Information that we collect is stored using reasonable security procedures and practices designed to protect personal information. To protect your privacy and security, we take reasonable steps to verify your identity before granting you access to your account for the Service. You are responsible for maintaining the secrecy of your unique password and account information at all times.
If the Company Learns of security systems or other personal data breaches on its Services, then, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Service or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues regarding your use of the Services. The Company may post a notice on the Service if a security breach occurs. If this happens, you will need a web browser enabling you to access and view the notice on the Service. The Company may also send an email to you at the email address you have provided to us in these circumstances.
Contacting the Company
To request access to or deletion of your information or similar requests regarding your information: see “Deletion Rights” for information on how to exercise your rights.